Shipping policy
Effective Date: 02-01-2026
1. Introduction
Welcome to Dotted Lines! We are committed to providing a seamless shopping experience. This Shipping Policy outlines the terms and conditions related to shipping services for our products. By placing an order with us, you agree to the following terms.
2. Shipping Destinations
We currently ship to anywhere in Canada, USA and internationally. For international orders, please be aware that you may be subject to customs duties, taxes, or fees based on the destination country.
3. Shipping Methods
We offer calculated shipping from Canada Post, Purolator or UPS. Shipping costs are calculated based on the weight, dimensions, and destination of your order. To add, we use recycled boxes for shipping to cover packing fees.
For orders eligible for free shipping, please note that shipments will default to our preferred shipping service regardless of the option selected at checkout
For international orders, shipping with tracking is optional.
4. Processing Time
Orders are processed within 1-5 business days. Please note that processing times do not include weekends or holidays. Once your order has been processed, you will receive a confirmation email with tracking information when applicable.
5. Delivery Time
Estimated delivery times will be displayed at the checkout depending on the service requested. Please note that delivery times are estimates and may vary based on factors such as weather conditions, carrier delays, or other unforeseen circumstances.
International orders without tracking can take 30-60 days or more.
6. Order Tracking
Once your order has shipped, you will receive a tracking number via email if you selected a service with tracking. You can use this number to track your shipment on our carrier's website.
For international orders, tracking is optional and if you choose a service without tracking we are not responsible for missing packages.
7. Shipping Charges
Shipping charges are calculated based on the shipping method selected, the weight of the package, and the destination. These charges will be displayed at checkout before you complete your purchase. Free shipping is only applicable within Canada.
For orders eligible for free shipping, please note that shipments will default to our preferred shipping service regardless of the option selected at checkout
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us at dottedlinesshop@gmail.com as soon as possible. We will work with the carrier to resolve the issue and provide a suitable solution, such as a replacement or refund, depending on the circumstances.
9. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders that are delayed or misdelivered due to incorrect or incomplete address information.
10. Shipping Restrictions
Certain products may have shipping restrictions due to regulatory or logistical reasons. If your order includes items with such restrictions, we will notify you and provide alternative options if available.
11. Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at dottedlinesshop@gmail.com. We are here to assist you!
12. Changes to This Policy
We may update this Shipping Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.
Thank you for shopping with Dotted Lines. We appreciate your business and look forward to serving you!