Shipping Policy

Effective July 31, 2026

1. Introduction

This Shipping Policy sets out the terms and conditions under which Dotted Lines ships its products. By placing an order with us, you agree to the terms below. This policy should be read together with our Return and Refund Policy.

2. Shipping Destinations

We ship within Canada, to the United States, and internationally.

USA, and International orders may be subject to customs duties, taxes or import fees imposed by the destination country. These charges are the responsibility of the customer. Please see section 11 below.

3. Processing Time

Orders are processed within 1 to 5 business days. Processing times exclude weekends and statutory holidays, and may be longer during sale periods and peak seasons.

Once your order has been processed you will receive a confirmation email, including tracking information where applicable.

4. Shipping Methods

We ship using Canada Post, Purolator and UPS. The services available to you are calculated at checkout based on the weight and dimensions of your order and its destination.

We pack orders in recycled boxes wherever possible, and we do not charge a separate packing or handling fee.

5. Shipping Charges

Shipping charges are calculated at checkout based on the service selected, the weight and dimensions of the package, and the destination. All charges are displayed before you complete your purchase.

Free shipping is available on qualifying orders over $100 within Canada. Trading card game products are excluded from free shipping and are charged at checkout. Where an order qualifies for free shipping, we reserve the right to select the carrier and service used, regardless of the option displayed or selected at checkout.

6. Delivery Times

Estimated delivery times are displayed at checkout according to the service selected. These are estimates provided by the carrier and are not guarantees. Delivery may be affected by weather, carrier delays, customs clearance and other circumstances outside our control.

International orders shipped without tracking can take 30 to 60 days or longer to arrive.

Delays in transit are not grounds for cancellation or refund. Orders cannot be cancelled once they have shipped.

7. Order Tracking

Where you have selected a service with tracking, a tracking number will be emailed to you once your order ships. Your shipment can be followed on the carrier's website.

Tracking is optional on international orders. If you select a service without tracking, we are unable to trace the shipment and we are not responsible for packages that are lost, delayed or undelivered. We recommend selecting a tracked service for all international destinations.

8. Lost or Damaged Packages

If your package arrives damaged, or if a tracked shipment appears to have been lost in transit, please contact us at dottedlinesshop@gmail.com as soon as possible. We will open an enquiry with the carrier and, depending on the outcome and the circumstances, provide a replacement or a refund.

This does not apply to international shipments sent without tracking, as set out in section 7.

9. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders that are delayed, misdelivered or returned to us as a result of an incorrect or incomplete address. Where an order is returned to us for this reason, the customer is responsible for the cost of reshipping.

If you notice an error in your address, contact us at dottedlinesshop@gmail.com immediately. We will correct it provided the order has not yet shipped.

10. Shipping Restrictions

Certain products may be subject to shipping restrictions for regulatory or logistical reasons. If your order includes an item affected by such a restriction, we will contact you and provide alternative options where available.

11. Customs Duties and Import Charges

International orders may be subject to customs fees, duties or import taxes levied by the destination country. These charges are imposed by your government, are not included in the amount paid at checkout, and are the sole responsibility of the customer. We have no control over these charges and cannot predict, waive, reduce or reimburse them.

Declining to pay customs charges does not return the package to us and does not entitle you to a refund. Full details are set out in our Return and Refund Policy.

12. Changes to This Policy

We reserve the right to update or amend this policy at any time and without prior notice. Any changes take effect on the date they are posted to this page. The version in effect on the date you place your order is the version that applies to that order.

13. Contact

If you have any question about shipping, please contact us at dottedlinesshop@gmail.com.